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【178章娅妮说展柜】做好展柜“医生”,让客户少踩坑

一名内科医生要想成为优秀的诊断专家,就必须掌握多种疾病的大量特征,每种疾病都有其病理和症状,有其自身可能出现的发病前兆及病因、病情发展、结果。

To be an excellent diagnostician, a physician must master a great deal of the characteristics of many diseases, each of which has its pathology and symptoms. There may be its own symptoms and causes of disease, disease development and results.


2016年大学在医院实习的时候就经常看到这样的场景,每天一堆人乌泱泱的涌进医院,我跟在带教医生后面一起出门诊,当时在骨科和妇产科,每位病人进来都是愁容满面,满脸没希望的样子,但是我的老师们都很淡定也很冷静面无表情,一看他一拍片:好没什么事,回去吃这个药就可以,再不济做个手术。然后我发现几周下来,毛病都大同小异,难怪他这么冷静,在做手术的时候也是气氛轻松,哪怕病人腿都软了。

In 2016, when I was interning in a hospital, I often saw this scene. Every day, a large group of people rushed into the hospital. I went out with the teaching doctor. At that time, I was in the Orthopaedics and Obstetrics Department, and every patient came in looking sad and hopeless, but my teachers were calm and expressionless. When they saw the patients and taked a film, they said, “It's fine. Just go back and take this medicine. Do an operation if you have to." Then I realized that after a few weeks, the symptoms were the same. No wonder he was so calm and relaxed during the operation, even though the patient's legs had gone soft.


到今时今日我终于明白了,为什么他们冷静,因为遇到的病人同症状的太多了,无非就那几个毛病,而我不冷静是因为我见识的太少,小题大做。

Today, I finally understand why they calm, because they met the patients with the same symptoms too much, nothing more than a few problems, and I am not calm because I have seen too little, making a mountain out of a molehill.


把展柜做好也是这样,工厂做了30多年,就像你去医院看病一样,看到几个症状就知道开什么药给你,知道吃几天你就没事了,这么多年展柜制作无非也是那一些问题。

The same is true of the display case. The factory has been doing it for more than 30 years, just like when you go to the hospital to see a doctor. When the doctor see a few symptoms, he will know what medicine to prescribe to you. You will be fine after taking it for a few days. So many years of cabinet production is nothing more than those problems.


生产过程中的时候出现问题,我一看都不知道该怎么办,主管师傅们一看,这有什么,马上想到办法就处理了,因为这种问题之前就出现过,每到这个环节一定会出现这种问题。

When there was a problem in the production process, I didn't even know what to do at a glance. Once the supervisors saw what was there, they immediately thought of a way to deal with it, because this kind of problem had appeared before and this problem is bound to arise at this stage.


在组装以及出货安装过程中出现的问题也是差不多的,我一碰到客户投诉、订单逾期和质量投诉时,就紧张的不得了,被客户一怼就经常语塞,不时会有一些差强人意的话术,事后想到真的是懊悔不已。

In the assembly and shipment installation process problems are similar. Each time I encountered a customer complaints, orders overdue and quality complaints, I was very nervous and often tongue-tied meeting a customer. From time to time, there will be some less-than-desirable words, hindsight is really remorse.


后来一问,原来这本就会出现这种情况,出现问题怎么去解决,由于我经验尚缺,在一线又没亲身做过,所以大部分问题还要求教工厂。

Later, I knew that this would have been the case. How to solve the problem? Because I still lack experience and have not done in the front line, most of the problem also required to the factory's masters.


自己还是太年轻了,抗压能力不够强,专业水平要提高,无论如何也要提升到能够跟主管助理这样的级别一样才行。

I was still too young. My ability to withstand pressure was not strong enough. I had to improve his professional level. No matter what, I had to be promoted to the same level as the assistant in charge.


今天往后我对自己的要求就是做好一位展柜“医生”的角色,做一个展柜的专家,能够独立解决多种疑难杂症,让客户少走弯路。

Today from now on my request is to do a good display case“Doctor” role, to do a display case expert who can independently solve a variety of difficult miscellaneous diseases, so that customers less detours.


阳明先生晚年始终在强调一句话,叫“事上练”。

Mr. Yangming always emphasized a sentence in his old age, called“Practice on the job”.


他说:“人须在事上磨,方能立得住,方能静亦定,动亦定。”这个道理很好懂,人只有做事才能提高自己的能力,增长自己的本事。

He said: “People must grind on the matter, in order to stand, in order to be static while fixed, move also fixed.” This truth is very easy to understand. People can only do to improve their ability to grow their own ability.


做了不称心的展柜,欢迎来鑫峰厂试试。

If you are not satisfied with the display case, welcome to try Xinfeng Factory.



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